As you will see in the email below Sarah Harcher, the Chair of Russell House Residents Association was extremely pleased with the work which was carried out last week when her hot water cylinder was replaced. As she says it is all too easy to complain, but never praise when things are done well. Please pass on my personal thanks to those involved too.

Gavin Mackenzie
Contracts Manager – District Heating | Building and Property Services Team
CityWest Homes Limited


Please see Sarah’s comments below. She very happy with the service she received from G&D Higgins, could you pass the compliment on to the relevant parties please?

Chris Parry
Village Manager | Housing Management Services
CityWest Homes Limited


Two men from the above co (G&D Higgins Mechanical Services Ltd) came and replaced my cylinder last Wednesday and were in my flat from 8 to 3 working hard.They did an excellent job and left my flat as if they had never been there.The next day the electrician came to finish off and he was excellent too.

It is so easy to complain when things go wrong so I hope you will be able to pass on to the Company how pleased I was with their work.

Sarah Harcher
Chair of Russell House Residents Association